Frequently Asked Questions



How to contact a seller/buyer via email?




To get in touch with a seller or buyer, we recommend that you log into your Dot24 account, select the Chat or message icon, and tap or click on the chat message to respond to them directly.




If you have any questions, please feel free to reach out to our Customer Experience team, who are always happy to help.




Why is my ad rejected?




There are a few reasons why your ad may not appear immediately on the Dot24 platform and could have possibly been removed. This depends on a few things:



  • You have posted a service or Items we do not allow on Dot24 


  • Users flagged the ad as being spam or offensive.


  • The ad expired automatically after being listed for its full duration. 


  • Your ad has been reported to us and your access has been restricted.


  • Uploading images that have been used in other active ads are picked up as duplicate images by our system and will result in your ad being auto-rejected. Please make sure that all your ads are uploaded using different images. 


  • We do not allow URLs in the title of your ad, however, you may add a URL in the description of your ad as long as it's a link to additional information or to a page with more pictures. We do not allow links that are designed solely to redirect traffic to another website. 


  • Posting duplicate ads is not cool and is a definite no-go on Dot24. If you post multiple items or even in multiple locations, your ads will be removed which could lead to your access being restricted.



We do not allow vehicles to be sold without papers.  (However, this is currently allowed and we are still building a portal for vehicle verification)



  • As per the National Credit Act (NCA), users are not allowed to create adverts that contain prohibited statements including statements such as "blacklisted clients welcome”, “blacklisted and listed we can help”, “blacklisted approved, no credit checks required, free credit" or any wording that has substantially the same meaning.


  • Make sure the price of your item does not exceed or go drastically below the secondary market value.


  • If you post an offer for formal employment, you need to use an active, legitimate business domain. We do not allow job postings using general email addresses, such as Gmail, Webmail, Hotmail, etc. You will be able to use your personal email address if you're posting an ad as a private individual looking to hire a nanny or domestic help.


  • Remember, your photos need to be relevant and appropriate. Bathroom or bedroom selfies are not cute!



If however, you strongly believe that you have adhered to our posting policies and rules, please don't hesitate to contact us.  




Why is my account banned?




If you find that you are receiving a notification that your account is banned, this means that you've either breached one of our posting rules or users have found some fishy business relating to your account. 




For more information on what we allow and do not allow on Dot24, please check out our General Posting Rules as well as the Items we do not allow on Dot24.




If you confidently feel that you have not broken any of our posting rules, please feel free to contact us.


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